Exchange policy

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start an exchange, you can contact us via WhatsApp on +96171164828 . Please note that exchanges will need to be sent to the following address: Parfumerie Hassan Mahmoud Younes - Haret Hreik - Near Golden Rose Foulard, Violla Foulard and Fomatix.

If your exchange is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any exchange question via WhatsApp on 71164828. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items 
Certain types of items cannot be exchanged, like perfumes damaged after being picked up from the shop.